At Carrosserie Auto-Cité, we specialize in auto body repairs, paint matching, and dent removal.
Here’s a list of frequently asked questions from our customers in Laval, Montreal, and beyond.

Still looking for something? Feel free to contact us — we’re happy to help!

Q. Will I be charged for an estimate?

No, estimation is FREE of charge!

Q. Are you open on Saturday?

We’re usually closed, but we’re happy to arrange a vehicle drop-off if needed — just let us know!

Q. What is the expected turnaround time?

Most jobs take between one and five days to complete once your vehicle is in the shop, depending on the repairs needed.

Q. Can I get a courtesy car while my vehicle’s in the shop?

We don’t offer courtesy cars at the moment.

Q. How will I know when my vehicle is ready for pickup?

When you drop off your vehicle, we’ll give you a clear estimate of when it should be ready. We’ll also contact you as soon as the repairs are complete.

Q. What is paintless dent repair?

Traditional dent repair often requires repainting an entire section, which can be costly. Paintless Dent Repair offers a more affordable alternative for small dents, allowing us to fix the damage without repainting. Please note that this method is only suitable for minor dents.

Q. Can you match my vehicle’s paint colour exactly?

Yes, our shop is equipped with the materials needed to produce a nearly infinite variety of colours.

Q. How do I know if my vehicle is a total loss?

This is normally determined by the evaluator sent by the insurance company. A vehicle will likely be considered a total loss if the cost for repair exceeds the set worth of the vehicle.

Q. Who chooses where I should repair my vehicle?

Your insurance company may suggest repair shops, but the choice is entirely yours — you have the right to decide where to take your vehicle.